All products in our store are genuine. We do not handle counterfeit or non-genuine products. Please purchase with confidence.

Yes, it is possible. We will respond free of charge. Please let us know your wrist size when ordering.

If you wish to adjust your watch, please prepare a special tool for size adjustment.

Leather belts containing materials that violate the CITES Convention, such as crocodile or lizard, will be removed before shipping.

General cowhide and synthetic leather belts can be shipped without any problems.

We accept the following payment methods:

• Online shopping:Paypal
• In-store sales:cash, credit card, debit card (UnionPay, J-Debit)

For details, please see Payment methods.

Only one-time payment is available. Payment cannot be made in installments or as a lump sum bonus payment. However, it is possible for the cardholder to apply for a change to payment in installments, revolving payment, etc. by themselves to the card company after payment is made. Note: Whether it is possible to change to installment payment or revolving payment after payment is completed depends on the card issuer. Additionally, interest rates and fees specified by the card issuer will be applied to the cardholder.

No, there are no additional fees for using a credit card. Available at listed price.

All payments will be made in Japanese Yen. However, if you pay by credit card, the amount will be converted to the local currency at the exchange rate determined by the credit card company.

We will ship within 1-3 business days after confirming your order.

However, shipping may take some time depending on tax exemption procedures and product availability.

After shipping, it will take approximately 1 to 2 weeks for delivery.

Shipping charges and delivery times vary depending on the destination. For details, please check Delivery items.

We use DHL or FedEx.

FedEx provides fast and safe shipping services to more than 220 countries and territories around the world.

Yes, all deliveries are insured.

If there is any problem during delivery, please contact us. We will respond responsibly.

We will email you the tracking number when shipped. You can use this number to check the delivery status in real time on the official DHL or FedEx website.

If any trouble occurs during delivery, please contact our store immediately. All deliveries are insured and handled responsibly.

You can change the address before shipping. Please note that address changes cannot be made after shipping. If you wish to change your address, please contact us by email or phone as soon as possible.

For international shipments, customs duties and import taxes may apply based on the laws of the destination country. Please note that these costs will be borne by the customer. Please contact your country's customs office for details.

The Ginza store is open from 12:00 to 18:00, and the BEAMS LIFE Yokohama store is open from 10:00 to 21:00.

Closed on Tuesdays and Wednesdays.

In the case of temporary closure, we will notify you on the official website.

We have stores in the following locations:

• Ginza store:〒104-0061 2nd floor, Ginza Five, 5-1 Ginza, Chuo-ku, Tokyo
• BEAMS LIFE Yokohama store:〒220-0005 Yokohama Mores 2F, 1-3-1 Minamisai, Nishi-ku, Yokohama, Kanagawa Prefecture

For details on each store, please see Store information page.

We have staff who can speak English.

Yes, you can actually see all the products in our store.

Our staff will guide you according to your needs, so please feel free to ask.

Those who meet the following conditions are eligible for tax exemption:

• Foreign customers staying in Japan for a short period of time (tourism/business)
• Those who are Japanese but have lived overseas for more than two years, or those who plan to live abroad for more than two years

The following is required for tax exemption:

• Present your passport (with entry stamp)
• If paying by credit card, use the same name as your passport

If you use the automatic gate, you may not be eligible for tax exemption because the date of entry cannot be confirmed.

No, tax exemption is not available.

The tax-free price is the tax-inclusive price minus 10% consumption tax. For example, if the tax-included price of a product is 110,000 yen, the tax-free price will be 100,000 yen.

Products brought back overseas may be subject to import duties and value-added taxes based on the laws of your country. Please contact your country's customs office for details.

The following documents are required for tax exemption procedures at the store:

• Passport (with entry stamp)
• The purchaser must visit the store in person (procedures cannot be completed by an agent)

If paying by credit card, please prepare a card with the same name on your passport.

Overhaul prices vary depending on brand and model.

As a general guideline, it is around 30,000 yen to 50,000 yen.

Required time is usually about 1 to 3 months, but it may take longer depending on the availability of parts.

Please contact us for details.

Yes, we also accept maintenance requests from overseas customers.

Please send your watch to our store and return it after repair.

Please note that shipping charges and customs duties will be paid separately by the customer.

No, we cannot repair or maintain watches purchased at other stores.